Last updated: September 28, 2026
Subscription payments are generally not refundable. The cases below are the exceptions.
1.When we refund
Duplicate payments: if you paid twice for the same period by mistake, the extra payment is refunded in full.
Wrong amount: if you paid more than the plan price, the difference is refunded.
Not activated: if we cannot activate your subscription within 7 days of a verified payment, you may ask for a full refund.
2.When we do not refund
Partly used subscription periods, or a change of mind after the subscription has been activated.
3.How to ask for a refund
Contact us within 14 days of the payment with your shop ID, the payment method and the transaction ID.
Approved refunds are sent back to the same bKash, Nagad or bank account within 7–10 working days.
Questions about this policy? Email [email protected] or call +880 1713-882353.